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Most
Frequently Asked
Questions...
We are committed to making your online experience easy and
satisfying. The following list of frequently
asked questions covers most topics. If you don’t find the answer to your
question, feel free to contact us via the link at left.
(click the
question that interests you)
? When
will I receive my photos?
? How
can I be sure my online order was accepted?
? May
I place my order after the "Priority Order Deadline" ?
? My
proof is too light (or too dark). Can it be fixed?
? What
is the Deluxe Pearlized Finish?
? Do
you offer retouching?
? Can
you remove someone (or something) from my picture?
? I
did not receive my entire order. Where is the rest of it?
? What
is lamination?
? What
type of folders are available?
? How
will my final photos differ from my proof?
? What
if I'm not satisfied with my photos?
? I
never received a proof. What should I do?
? My
question is not listed here... How can I reach you?
When
will I receive my photos?
Throughout most of the year, photos are printed and placed into First
Class Mail (to you) by our Oklahoma City lab within 2-3 business days*.
So, you may reasonably expect the mailman to deliver within 7-10 days. The exception is our special Commencement
Photo-Plaque, which requires an additional 10-12 days for
delivery. This extra time is needed to mount your photo and also engrave your graduate's name
prior to shipping.
* NOTE:
Production time in our lab can extend to 5-7 days during PEAK
TIMES. This "peak" generally occurs each year from about
May 25th through June 15th.
How
can I be sure my online order was accepted?
If you provide a valid e-mail
address when ordering, you should receive a confirmation
e~mail shortly after the online transaction completes. If not, please contact us so
that we may confirm for you.
May
I place an order after the Priority Order Deadline?
Yes,
however; please note that a $20.00 minimum order
applies after the "Priority Order Deadline". Also, requests
received several months later may require an additional 7-14 days for delivery.
My
proof appears dark - will it be fixed?
Because our goal is to mail proofs quickly after commencement, time is
not taken to adjust each individual proof. However, finished
enlargements are color-balanced and also corrected for brightness during
the printing process. Don't worry... we'll make you look good!
What
is the Deluxe Pearlized Finish?
Deluxe Finish packages are
printed on Kodak's new premium "pearlized" paper which offers a glossy
surface, vivid colors, and a luminous overall appearance. These
photographs
exhibit exceptional visual interest and depth - it's a notable enhancement
over standard photo papers.
Do you offer retouching?
Image retouching is available to minimize
wrinkles, soften skin tones, and greatly reduce blemishes and blotchy
skin. This option is specifically intended (and most effective)
for the close-up pose.
Can
you remove someone (or something) from my picture?
The candid nature of
the event requires that we snap a photo every
2 to 3 seconds as the event unfolds. Thus, any unusual posture,
flying tassels, or random background element is considered beyond our
control. It may be possible to make less than drastic
alterations. Please be in touch to request a price quote.
I
did not receive my entire order? Where is the rest of it?
All of your photos (except the photo-plaque) should arrive in one
shipment. Should you be missing part of your order, please contact
us. Photo plaques arrive about 10-12 days after any
other photos due to the extra time required to personalize the item.
What
is lamination?
Lamination is a thin, clear plastic coating especially made for
photographs. Permanently adhered to both sides of the photo, it enhances quality while
protecting your
photos. This will significantly reduce fading from UV exposure
while also protecting
from moisture, fingerprints, spills, stains, and tearing.
Definitely the way to go for a great look.
What
type of folders are available?
Our presentation folders are especially appropriate to enclose when sending photos as gifts.
These custom-made folders are black with a linen texture.
The inside cover is embossed with a gold foil border.
How
will my final photos differ from the proof?
Wallet-size, 5x7, or 10x14 size photos closely match the proof. However, because
the shape of an 8x10 size photo is slightly more square,
a small amount of the image (at the bottom) must be cropped during printing. A title
plus school emblem are
added at the bottom of each photo except wallet-size.
What
if I'm not satisfied with my photos?
We can't guarantee that mistakes won't happen. But we do guarantee
that whether it is our goof or perhaps your mailman damages photos during delivery,
our goal is your complete satisfaction! Simply return
any such items along with a concise explaination and we'll be happy to reprint or
refund in full.
I
never received a proof. What should I do?
Proofs are mailed to the graduate's home 4-5 days after the ceremony.
If not received, we'll be happy to mail another proof. But,
for faster service simply view and request photos online.
My
question is not listed here... How do I reach you?
Our staff is ready to help. Office hours are 10am - 5pm Central
Time - Monday through Friday. After hours, simply leave a message
and we will contact you the next business day.
E-mail
is the preferred method to communicate your question or problem request. We'll research and get back to you
quickly with an answer
to your specific request.
Voice: (615) 665-0151
FAX: (615) 724-1851 available 24/7
Mail correspondence to: Graduation
Foto, PO Box 159016, Nashville TN 37215
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